Thank you for choosing Teatrak.
If you aren’t satisfied with your order, you can reach out to hello@teatrak.com and our Customer Experience Team will revert back to you promptly.
Any concerns regarding your order should be shared with us within 3 days of delivery. Beyond this period, we will be unable to process claims or replacements.
Order Issue:
Q: What if I received the wrong item?
A: If you receive an item in the wrong item or variant, don’t worry! We’ll arrange a replacement or offer a refund depending on stock availability.
Please contact us within 24 hours of delivery with clear photos of the product and packaging.
Q: What if the product is damaged during delivery?
A: If your order arrives damaged, we’ll offer a replacement or refund, subject to verification and stock.
Please email clear photos or videos of the damaged product and packaging to hello@teatrak.com within 24 hours of delivery. Our team will review and confirm the resolution.
Q: What is the return/replacement window?
A: You must raise a return or exchange request within 3 days of receiving your order.
Requests made after 3 days will not be accepted under any circumstances.
Cancellations:
Q: Can I cancel my order?
A: Yes, you can cancel your order within 12 hours of placing it or before dispatch, whichever occurs earlier. Once the order has been shipped, cancellation is no longer possible.
Q: What happens if I reject a paid order at delivery?
A: If you cancel or reject a prepaid order after it has been dispatched, the shipping charges (both forward and return) will be deducted from your refund.
Q: What if my contact info is incomplete or I don’t confirm the order?
A: Orders with missing contact details or unverified phone numbers will be placed on hold. If we don’t receive confirmation within 48 hours, your order may be canceled automatically.
Q: What if I miss all delivery attempts?
A: Courier partners usually attempt delivery up to 3 times.
If all attempts fail:
- The package will be returned to us.
- For prepaid orders, both-way shipping charges will be deducted from the refund.
Q: What if I’m out of town during delivery?
A: Please inform us before shipment. If the parcel is returned because you were unavailable, shipping fees (forward + return) will be deducted from your refund.
Q: What if I entered the wrong pincode or address?
A: If you realize that your address or pincode is incorrect after placing the order, please email us immediately at hello@teatrak.com with the correct details.
We’ll try to update the delivery information with the courier partner.
However, please note:
- Request a refund after deduction of forward and return shipping charges.
- Some courier partners do not support delivery to a different pincode once the parcel is in transit.
- In such cases, the order may be automatically returned to us.
If this happens: - You may choose to have it reshipped to the correct address (with an additional shipping charge), or Request a refund after deduction of forward and return shipping charges.
Replacements:
A request for replacement must be initiated within a maximum of 48 hours from the day of delivery.
In case a freebie is missing from your order, our team will investigate the issue, and upon verification, a same amount gift card will be issued as compensation.
Please attach a picture of the delivered order along with the invoice and send a mail to hello@teatrak.com Our Audit team will review and send you a replacement, if applicable, in the following conditions:
- Damaged/Incorrect Product Received
- Item missing from order
- Expired Product Received (Please attach a picture of the product showing the expiry date along with the invoice)
Returns:
Due to the perishable nature of Tea we do not accept returns on any products, instead we can replace the same if applicable.
Placing Raise Return or Replacement Request:
- Email:Â hello@teatrak.com
Subject Line: Return/Exchange Request – [Your Order ID] - Attach: Clear photos or videos of the product and packaging
- Explain:Â The reason for return (wrong item, damaged, etc.)
- Deadline: Raise the request within 24 hours for damages or 3 days for other issues
Refund:
Q: How long do refunds take?
A: Approved refunds are processed within 5–7 business days after we receive and inspect the returned product.
Refunds are issued to your original payment method or as store credit, based on your preference.
Q: Are shipping fees refundable?
A: Shipping charges are non-refundable, unless the item was damaged, incorrect, or lost in transit.
Q: What if my refund is delayed?
A: Please allow up to 10 business days for the amount to reflect in your account after refund approval.
If it still doesn’t appear, email us at hello@teatrak.com with your order and refund details.
Additional Terms & Conditions:
- Refunds or replacements are subject to product inspection and approval by our quality team.
- Partial refunds may be issued if the item is used, incomplete, or not returned in its original condition.
- Teatrak reserves the right to deny returns or refunds if claims don’t meet policy criteria.
- In case of disputes, Teatrak’s decision will be final and binding.